QA Command Platform

Call AuditingIntelligence Engine

Created By Aaron Govender

Transcript Ops, QA Standards, Policy Intelligence

Push bulk call recordings through a parallel transcript queue.

Built for high-volume South African call operations with multi-file upload, automatic language detection, speaker splits, timestamps, optional English translation, and folders for organizing every batch.

Batch Upload

Many files in one pass instead of one recording per request

Parallel Jobs

Choose 1 to 6 concurrent transcription workers

Folders

Save queue runs into named folders for later review

Bulk Queue

Run many recordings fast

Saving into Main Workspace / Inbox

API Connection

Checking local OpenAI setup...

Paste the OpenAI API key here and the app will store it locally on this device so transcripts and QA audits keep working after restarts. You can also enter local-test-mode to test the app without OpenAI.

Action required

Active Location

Main Workspace / Inbox

Leave the language on auto-detect when you do not know the spoken language. The app will let the transcription model identify it from the call recording and show the detected result in the output.

Workspace Summary

1 folder and 0 saved batches in the selected location. Every new bulk run started here is archived with a version label for later review.

QA Intelligence

Attach a single agent to each bulk run, upload policy documents and scripts, then score that agent against company standards from the saved batch.

Version Control

Each saved run in the current folder or subfolder is stamped as v1, then increments in sequence as new uploads are added to the same location.

Workflow

Create a workspace for each operation or campaign.

Create folders in that workspace, then add subfolders for each queue lane or audit stream.

Upload a batch once instead of feeding recordings one by one.

Choose how many parallel workers should run at the same time.

Review saved versions inside the selected folder path and export reports later.

Workspace Results

Saved versions and transcript detail

Waiting For Folder Activity

Create a workspace, add folders and subfolders, then run a batch into one of them so versioned queue history appears here.

Reporting

Export operational and QA reports

Download folder rollups, file-level batch reports, and QA audit packs for supervisors, operations managers, and compliance reviews.

Reports are generated from the batches and audits already saved in the selected workspace path.

Location Rollup

Inbox

Workspace: Main Workspace

0 saved batches

0 total uploaded calls

0 completed / 0 failed

0 batch audits on file

Average QA score: 0

Selected Batch

No batch selected

Select a batch in Workspace Results first.

No batch summary available.

Worker detail appears when a batch is selected.

QA Audit Pack

No QA audit yet

Run QA on a selected batch to unlock audit exports.

The audit report will include policy risks and coaching feedback.

Audit files can be downloaded as text, CSV, or JSON.

QA Intelligence

Knowledge-driven agent audits

Audit Target

No batch selected

Choose a saved batch above, then run a QA audit for the assigned agent.

Master Instructions

QA Standards

Mandatory Script Requirements

Waiting For QA Audit

Build the QA playbook, select a batch for an agent, and run an audit to score calls against policy, standards, best practice, and mandatory scripts.